Frequently asked questions.
What does WYSIWYG mean?
“What You See Is What You Get.” Unless a listing clearly states otherwise, the photographed coral is the exact coral you are purchasing.
Do you ship live coral and fish?
Yes. Live-animal shipping options and eligible destinations will be shown at checkout once livestock is added to the store. Orders may be held when weather or carrier conditions make shipment unsafe.
What happens if livestock arrives in poor condition?
Our live-arrival process is outlined on the Shipping & DOA Guarantee page. Clear photos or video of the unopened bag and livestock may be required promptly after delivery so we can evaluate a claim.
Can livestock and dry goods ship together?
We may separate livestock and dry-goods shipments when doing so is safer or more practical. Any additional shipping treatment will be shown or communicated before fulfillment.
Do you hold livestock?
Order holds may be available by arrangement. Because livestock care continues while an order is held, extended holds may have limitations.
Are coral colors exact?
We work to show livestock accurately, but coral appearance can vary with spectrum, intensity, camera settings, acclimation, and the conditions in your aquarium.
Do you accept returns on live fish or coral?
No. Live fish and coral purchases are final sale and cannot be returned. Please reach out to us with any questions about compatibility, care requirements, sizing, or livestock before placing your order. We’re happy to help you make the right choice before checkout.
How can I contact Reef Effect?
Use the Contact page and include your order number when asking about an existing order.