Return, Refund & Live Arrival Guarantee

At Reef Effect Aquatics, the health of our livestock and satisfaction of our customers are extremely important to us. Because we sell live animals, corals, aquarium products, and merchandise, return and refund eligibility varies by product type.

Live Fish & Invertebrates

All live fish and invertebrate sales are final once shipped.

Fish and invertebrates are generally shipped using overnight service unless otherwise stated or arranged with the customer.

Eligible livestock is covered by our Live Arrival Guarantee.

If a fish or invertebrate arrives deceased, the customer must contact Reef Effect Aquatics within 2 hours of the carrier's recorded delivery time.

A claim must include clear photographs of the affected animal in the original unopened shipping bag. Additional photographs or video may be requested to verify the claim.

Approved DOA claims will receive store credit equal to the purchase price of the affected livestock.

Original shipping charges are not refundable or credited.

Corals & WYSIWYG Corals

Corals are generally shipped using 2-day delivery unless otherwise stated.

Reef Effect Aquatics reserves the right to upgrade a coral shipment to overnight service or delay shipment when weather, temperature, carrier conditions, or livestock health make doing so appropriate.

All coral and WYSIWYG coral sales are final once shipped.

Eligible corals are covered by our Live Arrival Guarantee.

A DOA claim must be submitted within 2 hours of the carrier's recorded delivery time and include clear photographs of the affected coral in its original shipping container or bag.

Approved DOA claims will receive store credit equal to the purchase price of the affected coral.

Original shipping charges are not refundable or credited.

Normal shipping stress, temporary retraction, mucus production, temporary discoloration, or a coral not immediately opening after shipment does not by itself constitute DOA.

Live Arrival Guarantee Conditions

To remain eligible for our Live Arrival Guarantee:

• The customer must provide a complete and accurate delivery address.

• Someone must be available to receive or promptly retrieve the shipment.

• The package must be accepted on the carrier's first delivery attempt.

• The customer must report a DOA within 2 hours of the carrier's recorded delivery time.

• Required photographs or videos must be provided.

• Livestock must remain in its original shipping bag/container while initial DOA photographs are taken.

• Livestock must not be discarded until Reef Effect Aquatics confirms that the claim has been resolved.

The Live Arrival Guarantee may be void if delivery is delayed because of an incorrect or incomplete address supplied by the customer, a missed delivery attempt, failure to promptly retrieve the package, unauthorized rerouting or holding of the shipment, or other circumstances caused by the recipient.

Carrier delays and severe weather will be reviewed individually. Reef Effect Aquatics will make reasonable efforts to work fairly with customers when circumstances outside either party's control affect a shipment.

Dry Goods & Reef Effect Products

Eligible unused and unopened dry goods may be returned within 30 days of delivery.

Products must be in new, unused, resalable condition and include their original packaging, accessories, manuals, and components.

All approved dry-goods returns are subject to a 15% restocking fee, which will be deducted from the refund or store credit.

The 15% restocking fee will not apply when Reef Effect Aquatics shipped the incorrect item or when an item arrived damaged or defective and the return is approved by Reef Effect Aquatics.

Customers must contact Reef Effect Aquatics before returning an item. Unauthorized returns may not be accepted.

Unless an item arrived damaged or defective, or Reef Effect Aquatics shipped the incorrect item, return shipping costs are the customer's responsibility.

Original shipping charges are non-refundable.

Items that have been installed, used, modified, damaged, or returned without their original packaging or components may be refused or subject to additional deductions.

Custom-made, personalized, clearance, special-order, or otherwise designated final-sale products are not eligible for return unless they arrive damaged, defective, or incorrect.

Apparel & Swag

Eligible apparel and merchandise may be returned within 30 days of delivery if it is unworn, unwashed, unused, and in its original condition.

Items showing signs of wear, washing, damage, odors, alteration, or use are not eligible for return.

Unless the merchandise arrived damaged, defective, or incorrect, return shipping costs are the customer's responsibility.

Original shipping charges are non-refundable.

Custom or personalized merchandise is final sale unless it arrives damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Non-Livestock Orders

If a dry good, Reef Effect product, apparel item, or other non-livestock product arrives damaged, defective, or incorrect, contact us as soon as possible.

Please include your order number and clear photographs of the product and packaging.

After reviewing the claim, Reef Effect Aquatics may provide an appropriate replacement, store credit, or refund.

Order Cancellations

Contact Reef Effect Aquatics as quickly as possible if you need to cancel an order.

Orders that have already shipped cannot be canceled.

Livestock orders that have already been packed, prepared for shipment, or otherwise committed for fulfillment may not be eligible for cancellation.

Refund Processing

When a monetary refund is approved, it will generally be issued to the original payment method.

Processing times after a refund is issued depend on the customer's financial institution or payment provider.

Store credits issued under the Live Arrival Guarantee are not redeemable for cash.

Contact Reef Effect Aquatics

Questions about returns, order issues, or Live Arrival Guarantee claims can be directed to:

Reef Effect Aquatics
Parker, Colorado
By Appointment Only

Email: reefeffectltd@gmail.com